Job Openings

Full-time | Global SaaS/PaaS Scale-up | AI Voice & Conversational Platform

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Location:    Switzerland (Europe), on-site at Agigo’s Zurich Office

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About Agigo

Agigo is a Swiss AI software company pioneering autonomous AI agents for human-like voice and text interactions. Our proprietary technology is set to transform how businesses engage with customers. Designed for enterprise-scale deployments in sales, support, and customer service, our AI platform is available via SaaS or PaaS. Backed by cutting-edge innovation, a world-class team, solid funding, and global ambitions, Agigo will be scaling rapidly across industries and continents.


Your Mission

As CX ResearchEngineer at Agigo, you will lead user research initiatives and applied experimentation to optimise how customers experience Agigo’s AI platform. At the intersection of engineering, UX, and product, your work will directly inform product strategy, user flows, and the configuration of AI-driven customer journeys. You will blend qualitative insight with data-driven experimentation to ensure our technology delivers measurable, delightful outcomes in real-world enterprise settings.

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Areas of Responsibility

• Design and run CX research initiatives to evaluate the performance and usability of our AI agents

• Develop and analyse experiments around interaction design, conversation flows, and UX metrics

• Collaborate with product managers, engineers, and customer-facing teams to translate insights into product improvements

• Instrument the platform for real-time behavioural feedback and operational metrics

• Prototype and test alternative conversation and interaction designs in live environments

• Represent the voice of the user across internal discussions, balancing usability with enterprise requirements

• Document and communicate findings with clear, actionable recommendations

What You Bring

• 4–8+ years of experience in customer experience research, UX engineering, or human-computer interaction

• Strong grasp of qualitative and quantitative research methods

• Experience working on digital platforms or AI-powered products, preferably in enterprise settings

• Ability to translate research insights into product changes and engineering requirements

• Familiarity with experimentation frameworks, A/B testing, and usage analytics  

• Technical proficiency (e.g. in Python, JavaScript, or prototyping tools) is a strong plus

• Degree in Human-Computer Interaction, Cognitive Science, Data Science, or a related field

• Fluent in English; additional languages are a plus

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Why Join Agigo?

This is a rare opportunity to shape how next-generation AI platforms deliver user-centred outcomes at enterprise scale. You will work with passionate engineers, researchers, and product leaders to drive real innovation. We offer competitive compensation, stock options, and a clear growth path in a company that is redefining how businesses engage with customers.

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How to Apply

To apply, please send your resume and a brief introduction to jobs@agigo.ai with the subject line: CX Research Engineer, Switzerland – [Your Full Name].

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By submitting your application, you agree to allow Agigo to store and process your data for the purpose of considering you for employment. Unless otherwise requested, we may retain your data for up to one year to evaluate future opportunities.